We are very aware of the privilege and responsibility associated with being an integral part of the medical community in our region, and this can be summarized in our motto “We take it personally”. For us in the potentially exclusive atmosphere of an efficient modern pathology laboratory, this means that we constantly remind ourselves that associated with every specimen, every report, every piece of anonymous data, and every phone query, there is a person who rightfully expects us to treat them “personally”. This also means that our supporting doctors and their teams can rely on each of us at Medicare Pathology, irrespective of our role, to behave as part of a medical practice where we are each known by you, and are personally committed to ensuring the best possible service for you and your practice. I hope that this Handbook will help us improve our service to you. I also hope it will assist you and your staff to achieve the ultimate aim of us all: to improve the health of our patients and our community.
